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How a Quick Reference Guide can improve Business Continuity Awareness

Example quick reference guide for business continuity plan invocation

A timely reminder at the point of need

The ideal format for a quick reference guide is one that is always available on a device, that's always easy to hand. Formatting a quick reference guide so that it can be kept on a mobile phone meets this requirement:

 

  • Distributing the guide as a PDF document ensures that it will be readable on almost any device. 

  • A mobile phone is the most likely digital device that will be available

  • Keeping the quick reference guide on the phone ensures that it remains available even when signal is poor or internet coverage is absent

A good "memory jogger"

PDF formatted quick reference guides can be a useful and powerful "memory jogger" to maintain business continuity awareness.  Most organisations distribute the quick reference guide via email - giving the opportunity to engage with the whole organisation. The receipt of the quick reference guide is a reminder in itself and the provision of an updated guide will be considered as a constructive and helpful action.  So as well as creating a business continuity reminder it's a way to create positive engagement 

  • Steve Dance Managing Partner
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